I have a question, and I promise, I’m really not irritated. I just don’t get it.
Why oh WHY is there not a separate line for Starbucks customers who wish to purchase nothing more than the beverage known as “coffee,” so that they can pay, get their drink — which is already ready — and get on with their lives in a timely fashion? Shouldn’t there be an express checkout separate from the people ordering grande half-caf triple two-pump non-fat toffee nut lattes with a toasted turkey sandwich and molasses cookie on the side?
I confess — I’m usually a member of Group II. (Those molasses cookies are downright addictive.) But really, wouldn’t an express lane make sense? Fewer people crowding the store when it’s busy, less crankiness amongst the customer base?
Or do the Starbucks people want the drip coffee customers to be in the store longer, just in case the extra time standing there may entice them to buy Starbucks tchotchkes and bags o’ beans?