My Conversation with the McDonald’s Drive-Thru Person

Me (ordering for Sam): I’d like a plain double hamburger with ketchup only, please.

Drive-Thru Guy: I’m sorry, ma’am, we don’t make double hamburgers. Do you want to order something else instead?

Me (after a long pause, trying hard not to sound dumbfounded and sarcastic): Could I please have a plain double cheeseburger with ketchup only, hold the cheese?

Drive-Thru Guy: Oh. Okay, we can do that, I guess. Anything else?

Me: No, thanks, that’ll do it.


11 responses to “My Conversation with the McDonald’s Drive-Thru Person

  1. Well, my only observation is possibly that there really shouldn’t be any surprise here. Mickey D Employees aren’t exactly recruited in the Wall Street Journal or from the top of the heap.

    Surprised? No. Amused? Quite. -KDF

  2. Everyone needs to work somewhere…perhaps for that person McDonalds is as good as it gets.

    And I would have to guess that you are correct on that! -KDF

  3. My operations management professor always loved to make comparisons between McDonald’s and five-star restaurants to make his points in class about the different capabilities, competencies and competitive priorities of different types of businesses. Since McDonald’s operations were a like a line process (as opposed to a job process) they competed primarily on cost and thus had a low capacity for customization and flexibility. Apparently he was right.

    Huh. I actually learned something in that dismal, mind-numbing semester. Go figure.

  4. I remember one time my mom couldn’t get a Whopper without some ingredient. The worker said, “We can’t change it, or it wouldn’t be the Whopper anymore.” I think the teen was trying to make a sophisticated marketing/trademarking point, but it didn’t come across too well.

  5. Longing for Holiday

    As for me, I’ll keep the cheese. Best baragin in town, those dblchzbgs

  6. “five easy pieces”
    [Bobby wants plain toast, which isn’t on the menu]
    Bobby: I’d like an omelet, plain, and a chicken salad sandwich on wheat toast, no mayonnaise, no butter, no lettuce. And a cup of coffee.
    Waitress: A #2, chicken salad sand. Hold the butter, the lettuce, the mayonnaise, and a cup of coffee. Anything else?
    Bobby: Yeah, now all you have to do is hold the chicken, bring me the toast, give me a check for the chicken salad sandwich, and you haven’t broken any rules.
    Waitress: You want me to hold the chicken, huh?
    Bobby: I want you to hold it between your knees.

  7. on the bright side, at least you couldn’t see him as he rolled his eyes at you.

    The true beauty of drive-thru technology, yes. :) KDF

  8. indianamatt~ Whatever happened to “Your way, right away?”

  9. sounds like my experiences at Popeye’s!

  10. Gee, looking at the dates of the comments here it seems I’m a little LTTG, but I’ll go on.

    insom, that’s exactly the scene that popped into my head as I was reading Kathy’s post. :)

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